12
May 2026
Customer letter
SLA changes, Q2 2026
A small but material change to our SLA on the downlink path. Why we are tightening the number and what it costs us.
ReleaseAnomaly-aware tasking is generally available
The biggest release of the year. Watchdog rules can now chain into automated re-tasking, with full audit trail and human-in-the-loop escape hatches. Migration guide inside.
Post-mortemThe 4.11 ground-station incident, in full
Twelve minutes of degraded telemetry on the Svalbard uplink, what we missed in staging, and the three things we changed.
Customer letterQ1 customer letter: contacts, latency, and roadmap
What we shipped, what slipped, and the three things we are committing to before the end of Q2.
Recent
04
May 2026
Hotfix
4.12.1 hotfix notes
A small but important hotfix addressing a telemetry desync under heavy burst downlink. Read before scheduling a contact.
28
Apr 2026
Engineering
What we learned rolling out Svalbard-2
A look back at the third ground-station cutover, the metrics, and the feedback. Photos, clips, and a small apology to the on-call rota.
21
Apr 2026
Release
4.12.0 deployment complete
No downtime issues, two minor rollback candidates, and the post-mortem of an 8-minute latency spike in eu-west.